Your stress-free move starts with a
How We Get You Moving
Moving can seem like an overwhelming task fraught with anxiety and bubble wrap, but we’re here to help guide you every step of the way. To give you a broad overview of what to expect if you decided to work with us on your move, we’ve outlined the major phases of our process below.
1. Getting to Know You
You need help moving and we’d love the work! In order to provide you with the most accurate cost estimate, we need some information – well, actually, a lot of information.
We can gather most of this information over the phone, but if you’re moving long distance, or if your local move is especially large and complex, then we’ll come to your home and do a free on-site survey before we estimate the cost of your move.
2. Cost Estimates
Once we know all the nitty and gritty about your upcoming move, we’ll provide you with a cost estimate. If you’re moving locally, we charge a per-crew-member hourly rate that’s date dependent: rates are higher at the end of the week and on week-ends, and at the turn of the month, so if you can move mid-week or mid-month you’ll save money.
Long Distance Estimates
For long distance moves we don’t bill hourly for packing, loading, or unloading services. Instead, your charges will be based on how far you’re moving and the actual weight of your goods.
3. Scheduling Your Move
4. Move Preparation
In the weeks leading up to your move, we’ll be in communication, both by email and phone.
The Day Of The Move
1. Receive A Call From Your Crew
Your crew will give you a call before leaving the warehouse (if yours is the first move of the day) or after completing their previous job to let you know an estimated time of arrival.
2. Arrival On Site
Once they arrive on-site, they’ll walk through your home with you to get the lay of the land and receive any special instructions or information from you, including things like doors to be kept closed, high-value items, extremely fragile items, or items to be left with the house.
3. Coverage and Protection
After the walk through, your crew leader will have you sign off on your level of coverage while the rest of the crew prepares your home for the moving process, including laying floor runners, padding the door, and installing door jamb protectors.
4. Wrapping and Loading
Once the vulnerable areas of your home are well-protected, they’ll begin wrapping your furniture and loading your possessions onto the truck.
5. Final Walkthrough
After they’ve loaded everything onto the truck, they’ll do one final walkthrough with you to make sure they didn’t forget anything. Then it’s off to your new home for the unload!
1. Arrival At Your New Home
Once the crew arrives at your new home, they’ll do another quick walkthrough with you to get the lay of the land and find out where you’d like them to place the larger furniture and stack the boxes in each room.
2. Protection Installation
After the walkthrough, they’ll again install floor, door, and woodwork protection so that your new home stays safe and sound during the unloading process.
3. Be Prepared To Answer Questions
Even though they’ve received instructions on where the big items go, your crew won’t know exactly where all your smaller items should go, so it’s best for you or a family member to stick close to the door to answer any questions your crew might have. That way the unload will go as quickly and efficiently as possible.
At the end of the unload, at least two crew members will walk with you through the house to make sure everything is exactly where you want it. Don’t feel bad if you want to test that big armoire out in two or three different spots before you make a final decision on where it fits best. We want you to be absolutely happy with where we’ve positioned things, so let us help you get things just right.
Once everything is just the way you want it, your crew leader will have you sign the paper work and collect payment.